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Dear Mr. C*****y,
First of all kindly accept my apologies for the delay as I have been in touch with my team regarding your request for a refund.
As the refund involves cross geographical locations, a refund can be arranged only if this is approved by the concerned authorities.
Please find below a screen shot of the Dell terms regarding refunds when a system tag or ownership is transferred.
The above screen shot can be accessed from the following link for your own verification.
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